Man and Van Eltham Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Eltham provides man and van, removals, transport and related services. By making a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings indicated:

Client means the person, firm or company who requests, books or pays for the services.

We, us, our means Man and Van Eltham, the service provider.

Services means any transport, removal, loading, unloading, packing, storage, delivery or related work that we agree to perform.

Vehicle means any van or other vehicle used to provide the services.

Goods means the items and belongings that are the subject of the services.

2. Scope of Services

2.1 We provide man and van and removal services for domestic and commercial clients, including collection, loading, transport and delivery of goods. The exact scope of the services for your booking will be set out in our booking confirmation.

2.2 Unless expressly agreed in writing, our services do not include dismantling or reassembling furniture or fittings, disconnecting or reconnecting appliances, packing or unpacking, removal of doors or windows, or any structural alteration to premises.

2.3 Any additional work requested on the day of the service is subject to our agreement, time availability, safety considerations and additional charges.

3. Booking Process

3.1 Bookings may be requested by the Client by phone, online form, or other methods we make available from time to time. A booking is not confirmed until we have accepted it and issued a booking confirmation.

3.2 When making a booking, you must provide accurate and complete information, including:

a. Collection and delivery addresses and details of access, such as floor level, lifts, parking restrictions and distances to the property.

b. The nature, quantity and approximate weight or size of the goods.

c. Any special handling requirements, fragile items, or items of particularly high value.

d. Any likely delays, such as waiting times for keys or access.

3.3 Our quotation and estimated time for the job are based on the information you provide. If that information is incomplete or inaccurate, we may adjust the price and the time required for the job.

3.4 We reserve the right to refuse any booking at our discretion, including where the work is unsafe, unlawful, or beyond the capacity of our vehicles or staff.

4. Estimates and Charges

4.1 We may provide either a fixed price quotation or an hourly rate estimate. The type of pricing will be made clear at the time of booking.

4.2 Fixed price quotations are based on the details you provide and the assumptions stated in the quotation. We may increase the price where:

a. There are additional items or services not originally disclosed.

b. Access is more restricted than stated or requires extra time or equipment.

c. Delays occur that are outside our control, including waiting for keys, documentation or third parties.

4.3 If the services are charged on an hourly basis, time is charged from the agreed start time or the arrival of the vehicle at the collection address, whichever is later, until completion of unloading at the final delivery address, including reasonable travel between addresses and any waiting time.

4.4 Additional charges may apply for congestion, toll roads, parking, storage, extra manpower, out-of-hours work, or work on weekends or public holidays.

5. Payments

5.1 Unless otherwise agreed in writing, payment is due immediately on completion of the services and before the vehicle is unloaded at the final destination.

5.2 We may require a deposit or full prepayment to secure your booking. Any required deposit or prepayment will be stated at the time of booking. Your booking is not confirmed until the required payment has been received.

5.3 We accept payment by methods that we specify from time to time. You are responsible for ensuring that payment can be taken by the agreed method on the due date.

5.4 If payment is not made when due, we may:

a. Suspend or refuse to continue the services.

b. Retain possession of goods until full payment has been received.

c. Charge interest on outstanding balances at the statutory rate until payment is made in full.

6. Cancellations and Changes

6.1 You may cancel your booking by giving us clear notice. Cancellation fees may apply as set out below.

6.2 For standard bookings, if you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded at our discretion, less any unrecoverable costs incurred.

6.3 If you cancel within 48 hours of the scheduled start time, we reserve the right to retain any deposit paid and to charge a cancellation fee of up to 50 per cent of the estimated job value.

6.4 If you cancel on the day of the service or fail to be present at the agreed time and location, we may charge up to 100 per cent of the estimated job value, including any travel and waiting time.

6.5 If you wish to change the date, time, address or scope of the services after booking, we will try to accommodate your request but cannot guarantee availability. Changes may result in different charges or a new quotation. If we cannot accommodate the change and you decide to cancel, the cancellation terms above will apply.

6.6 We may cancel or postpone a booking where:

a. You fail to provide accurate information about the job.

b. Weather, traffic or other circumstances beyond our control make it unsafe or impractical to carry out the services.

c. We reasonably believe that the job involves illegal activity or breaches regulations.

In such cases, our liability will be limited to refunding any deposit or prepayment for services not provided, and we will not be liable for any consequential loss.

7. Client Responsibilities

7.1 You must ensure that:

a. You or your authorised representative are present at the collection and delivery addresses for the duration of the services.

b. All goods are ready for loading at the agreed start time, securely packed where necessary, and clearly labelled where multiple destinations are involved.

c. Access is available to the property, including suitable parking for the vehicle as close as reasonably possible to the entrance.

d. Any necessary permissions, permits, parking suspensions or building access arrangements are obtained in advance.

7.2 You are responsible for protecting floors, walls and fixtures where necessary. While we take reasonable care, we are not liable for damage caused by moving large or heavy items in confined or difficult spaces, where you have requested that we proceed.

7.3 You must not ask our staff to do anything illegal, unsafe or beyond their capabilities or the safe operation of the vehicle and equipment.

8. Excluded and Prohibited Items

8.1 Unless specifically agreed and documented in advance, we do not carry:

a. Hazardous, flammable or explosive materials.

b. Illegal goods or substances.

c. Live animals or plants.

d. Perishable goods requiring temperature control.

e. Cash, securities, precious metals or stones, or collections of high value.

f. Valuable documents such as passports, title deeds, or financial documents.

8.2 If any such items are included without our knowledge, they will be carried entirely at your risk, and we may refuse to continue the service, dispose of the items safely, or notify the relevant authorities where appropriate.

9. Liability and Limitations

9.1 We will exercise reasonable care and skill in providing the services. However, our liability is subject to the following limitations.

9.2 We are not liable for loss or damage to goods where:

a. Goods have been packed by you or a third party, and damage arises from inadequate or unsuitable packing.

b. Goods are inherently fragile, delicate or already damaged.

c. Goods are not ready for loading at the agreed time, causing rushed handling.

d. You or your representative instruct our staff to move items in a manner that we advise is unsafe or likely to cause damage.

9.3 We are not liable for loss or damage to:

a. Electrical or mechanical appliances arising from normal movement, unless there is clear evidence of physical damage caused by our negligence.

b. Items of sentimental value or irreplaceable items, as their value is not easily quantifiable.

9.4 Our total liability for loss of or damage to goods, whether arising in contract, tort or otherwise, will not exceed the lower of the replacement cost of the goods or a reasonable limit, unless a higher value has been agreed in writing in advance and any additional charge for enhanced cover has been paid.

9.5 We are not liable for indirect or consequential loss, including loss of profits, loss of revenue, loss of business, loss of opportunity or loss of enjoyment.

9.6 We will not be responsible for delays or failure to perform the services due to events beyond our reasonable control, including severe weather, traffic conditions, accidents, road closures, mechanical breakdown, strikes or acts of third parties.

9.7 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be limited or excluded.

10. Claims and Complaints

10.1 You must inspect your goods and premises as soon as reasonably possible after completion of the services.

10.2 Any visible loss or damage that you believe is our responsibility must be reported to us in writing as soon as reasonably practicable and in any event within 48 hours of completion of the services, providing full details and evidence where possible.

10.3 Failure to notify us within this time may affect our ability to investigate and may reduce or extinguish any potential liability we may have.

11. Waste, Disposal and Regulations

11.1 We operate in accordance with relevant waste and transport regulations. We will not remove, transport or dispose of waste in a way that breaches any law or regulation.

11.2 We may agree, at our discretion, to remove unwanted items or waste as part of the service. Any such removal will be subject to additional charges, which will be communicated to you before the work is carried out.

11.3 You must accurately describe any items you ask us to dispose of and confirm whether they include electrical equipment, hazardous materials or bulky items that may require special handling or disposal methods.

11.4 We reserve the right to refuse to remove or transport any item that we reasonably believe may be unsafe, unlawful, contaminated or not suitable for transport in our vehicles.

12. Insurance

12.1 We maintain appropriate insurance cover for our operations as required by law and good practice within the removals and transport industry.

12.2 Our insurance is subject to terms, conditions and exclusions imposed by the insurer. Any claim you make against us will be considered in line with those provisions and the liability limitations set out in these Terms and Conditions.

12.3 You are encouraged to arrange your own additional insurance for goods of high value or special significance, especially where the value of the goods exceeds our standard liability limits.

13. Privacy and Data

13.1 We collect and use personal data only as necessary to manage bookings, provide services, take payment and comply with legal obligations.

13.2 By using our services, you consent to our processing of your personal data for these purposes. We will not sell your personal data to third parties.

13.3 We may share necessary information with insurers, payment providers or regulatory bodies where required for the performance of the contract or compliance with law.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

15.2 Our failure or delay in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

15.3 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. You are advised to review the current Terms and Conditions before confirming a new booking.

15.4 These Terms and Conditions, together with the booking confirmation and any specific written agreement between us, constitute the entire agreement between you and us in relation to the services and supersede any previous understandings or agreements.



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Hire the Most Experienced And Affordable Man and Van Eltham Team

Now you know exactly how we can help you, the ball is firmly in your court. The team are always on hand to help any customer and your phone call will always be answered. We know the SE9 area inside out and we truly care about the residents there. Moving house can be a really stressful time and we have put together our award winning service packages in an effort to make this time just a little bit easier. If you want to get the best possible price for man and van Eltham then all you need to do it pick up the phone! Give us a call today and get your free quote!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Eltham Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 66 Glenlea Rd
Postal code: SE9 1DZ
City: London
Country: United Kingdom

Latitude: 51.4562070 Longitude: 0.0618790
E-mail:
[email protected]

Web:
Description: Talk to our consultants and get more information about the competitive rates we offer for moving services all over the area of Eltham, SE9.
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