Man And Van Eltham Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Eltham provides removal, transport, delivery, collection, and related moving services to customers in the UK. By making a booking, you agree that you have read, understood, and accepted these terms. They are designed to create a fair working relationship between the customer and the service provider, while also reflecting the practical realities of moving goods, handling items, and carrying out transport work safely and lawfully.

Man and van services can vary depending on the size of the load, the access at the collection and delivery points, the number of crew members required, and whether any specialist handling is needed. For that reason, all bookings are made on the understanding that the information provided by the customer is accurate and complete. If the details change, the service may need to be adjusted, and any revised price or time estimate will be based on the updated information.

These terms apply to domestic and commercial customers, unless otherwise agreed in writing. They are intended to cover standard moving and transport arrangements, including loading, unloading, carrying, and placement of items where reasonably requested. They also apply to any agreed additional services, such as dismantling, reassembly, waiting time, or disposal of permitted waste, provided those services are accepted as part of the booking.

Booking Process

All bookings for a man with a van in Eltham service must be made in advance unless same-day availability has been expressly offered. A booking request may be made by phone, email, online form, or another accepted method. A booking is not confirmed until the customer has received confirmation of the date, time, service scope, and estimated or fixed price where applicable. The company may refuse or cancel a booking before confirmation for operational, safety, or availability reasons.

When requesting a quote, the customer must provide full and accurate information, including the number and type of items, floor levels, access restrictions, parking limitations, and any heavy or fragile items. If a customer fails to disclose relevant information, the quoted price may change, the vehicle size may need to be amended, or the job may need to be rescheduled. Any estimate given is based on the information supplied at the time and may not include unforeseen work caused by inaccurate or incomplete details.

The service provider may ask for photographs, inventories, or additional clarification before confirming the booking. This helps ensure the correct vehicle, tools, and staffing are allocated. If the customer requests a specific time window, every reasonable effort will be made to meet it, but arrival times may be affected by traffic, weather, prior jobs, or other matters beyond the company’s control. Reasonable delays do not automatically entitle the customer to compensation or cancellation.

Payments and Charges

Unless otherwise stated, payment for man and van services is due on completion of the job, or in advance where a deposit or prepayment has been requested. Accepted payment methods may include bank transfer, card payment, or cash, depending on the arrangement confirmed at booking. The customer is responsible for ensuring payment is available at the agreed time. Failure to pay may result in additional charges, refusal to unload goods, or recovery action where necessary and lawful.

Prices may be quoted as a fixed fee, hourly rate, or a combination of both. Where pricing is based on time, the clock will normally start when the vehicle and crew arrive at the collection point or another agreed location. Waiting time, parking charges, congestion charges, tolls, ferry fees, and access-related costs may be added where applicable and where not already included in the quote. Additional charges may also apply if the job exceeds the original scope.

The customer must ensure that any agreed deposits are paid by the requested deadline. If a deposit is not received, the booking may be released to another customer without further notice. Any invoice issued must be paid in full by the due date shown. Late payment may lead to administration charges, recovery of costs, and suspension of future services. Disputes about charges should be raised promptly and in good faith so that any genuine issue can be reviewed.

Cancellations, Rescheduling, and Delays

The customer may cancel or reschedule a booking by giving reasonable notice. If notice is provided within an acceptable period before the agreed time, any deposit may be transferred to a new date or refunded, depending on the circumstances and any costs already incurred. If the customer cancels at short notice, arrives unprepared, or causes the job to be abandoned after the crew has attended, cancellation fees may apply to reflect lost time and expenses.

A man with van booking may also need to be altered by the company if operational issues arise, including vehicle breakdown, staff illness, severe weather, unsafe access, or other events outside reasonable control. In such cases, the company will seek to offer an alternative time or solution where possible. The company is not responsible for indirect losses caused by a necessary change, provided reasonable steps are taken to minimise disruption.

If the customer is not ready at the agreed time, or if access is delayed because the property cannot be entered, parking is unavailable, or items are not prepared for loading, waiting charges may apply. Where the delay becomes unreasonable, the company may treat the job as cancelled by the customer and charge accordingly. The customer should ensure that all goods are packed, accessible, and ready before the crew arrives unless packing assistance has been specifically agreed.

Liability and Customer Responsibilities

The company will use reasonable care and skill when carrying out all services. However, the customer remains responsible for ensuring that items are suitable for transport, adequately packed, and clearly identified where needed. Fragile, valuable, or sentimental goods should be protected by the customer unless packing services have been agreed. The company will not be liable for damage arising from poor packing, inherent weakness, wear and tear, or items that were already defective.

Customers must tell the company in advance about any especially heavy, oversized, hazardous, or difficult items. This includes goods that may require additional equipment, special handling, or a larger vehicle. If such items are not disclosed, the company may refuse to move them or may charge an additional amount. The customer is also responsible for ensuring that the property has suitable access, including lift availability, clear pathways, and lawful parking where needed.

Where items are loaded, transported, and unloaded by the company, liability for direct loss or damage may arise only where the loss was caused by proven negligence or failure to exercise reasonable care. The company will not accept liability for loss of earnings, missed appointments, business interruption, or other indirect or consequential losses. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

Waste Regulations and Disposal

If the customer asks for disposal or removal of waste, the service will comply with UK waste regulations and only handle materials that can be lawfully transported and disposed of. The customer must disclose exactly what is to be removed. Waste may include household junk, furniture, or general non-hazardous items, but does not automatically include controlled, dangerous, or specialist waste. The company may refuse any item that it considers unsafe, unlawful, or unsuitable for transport.

Under waste law, anyone who produces waste has a duty of care to ensure it is transferred to an authorised person and handled correctly. The customer agrees that all waste handed over for removal is their property or is legally available for disposal by them. If required, the company may provide a waste transfer record or similar documentation. The customer must keep any relevant records and cooperate if proof of lawful disposal is needed.

Hazardous waste, electrical equipment, chemicals, asbestos, paint, oils, gas bottles, clinical waste, and similar regulated materials may require specialist handling and are excluded unless specifically agreed and lawfully permitted. The customer must not place such items with general waste unless the company has confirmed acceptance in writing. Any undisclosed restricted waste may be returned to the customer at their cost or handled in the safest lawful manner available, with any additional charges passed on where appropriate.

Service Conditions and Operational Limits

The Man And Van Eltham service is provided on the basis that the crew can work safely and efficiently. The company may refuse to lift items that are too heavy, unsafe, or likely to cause damage to property or injury to persons. The crew may also pause or stop work if conditions are dangerous, including icy paths, aggressive behaviour, blocked access, unstable items, or the presence of pests or contaminants. Safety always takes priority over speed or convenience.

Unless specifically agreed, the service does not include specialist disassembly, electrical disconnection, plumbing work, wall mounting, or any other trade activity requiring formal qualification. Any assistance beyond standard loading and transport must be agreed before the booking is confirmed. The customer should also ensure that goods can fit through doorways, stairways, lifts, and vehicle access points. If items cannot be moved because of access limitations not previously disclosed, the company may still charge for attendance and time spent.

Where the service involves collection from or delivery to multiple locations, the route, timing, and order of stops may be planned at the company’s discretion unless a different arrangement has been agreed. The company may use subcontractors or additional personnel to fulfil a booking, provided the standard of service remains reasonable. Any subcontracted work remains subject to these terms, unless expressly stated otherwise in writing.

Insurance, Claims, and Complaints

The company may hold appropriate insurance for its operations, but customers should not assume that every possible type of loss is covered. It is the customer’s responsibility to maintain their own insurance for goods of exceptional value where necessary. Claims for damage or loss should be reported as soon as reasonably possible and, in any event, within a reasonable period after completion of the job. The customer must provide evidence and assist with any investigation.

If an item is damaged or lost due to proven negligence, the company may choose to repair, replace, or compensate for the item, subject to applicable limits and the circumstances of the case. Any claim will be assessed fairly and on the basis of reasonable evidence. The company will not be responsible for pre-existing faults, items packed by the customer, or losses caused by matters outside its control. Claims that are not reported promptly may be harder to investigate and may be reduced or rejected.

Complaints should be raised as soon as possible so that a solution can be considered while the facts are still clear. The company will aim to deal with concerns in a practical and professional manner. Any discussion of a complaint does not mean liability is accepted. If agreement cannot be reached, the matter may be dealt with through the courts or another lawful process available under these terms.

General Terms and Governing Law

These terms may be updated from time to time, and the version in force at the time of booking will normally apply unless a later change is required by law or agreed in writing. If any part of these Terms and Conditions is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No failure or delay in enforcing any right shall be treated as a waiver of that right.

These terms are intended to be read alongside any written quotation, booking confirmation, or invoice. If there is any conflict, the specific written agreement for the booking will take priority over these general terms, provided it does not override mandatory legal requirements. The customer is encouraged to read all booking details carefully before confirming a service with man and van Eltham providers.

The contract between the customer and the company is governed by the laws of England and Wales. Any dispute arising out of or in connection with these terms, the booking, or the services supplied shall be subject to the exclusive jurisdiction of the courts of England and Wales. By proceeding with a booking, the customer acknowledges that they accept these conditions and agree to be bound by them.